Privacy notice

This notice explains what happens to the details you share on giovannimule.com. It is short because the site collects very little.

Who is responsible

Giovanni Mulè is the controller of your personal data. You can reach him at info@giovannimule.com about anything in this notice.

What is collected

Only what you choose to send. When you use the contact form, that is your name, your email address, the topic and your message, plus your company and phone number if you add them. When you write by email, it is your address and what you write.

The site sets no cookies and uses no advertising trackers. To see how many people visit and what they use, it counts visits with Vercel Web Analytics, which works without cookies, does not store IP addresses and cannot recognise you across sites or days: it records the page, the country, the browser and device type, and steps such as opening the form or starting a call. Fonts and scripts are served from this site itself; the voice call connects to ElevenLabs only once you start it. The hosting provider keeps standard server logs, including IP addresses, for security and to keep the site running.

Why, and on what basis

Your details are used for one thing: to read and reply to your message. The legal basis is your consent, which you give with the checkbox on the form, and the steps you ask for before any agreement. Your details are never sold, and you are never added to a mailing list.

Who else handles the data

• Vercel hosts the site, runs the form and counts visits (Web Analytics, no cookies).
• Brevo delivers the form message to Giovanni’s inbox and sends the notes by email, if you subscribe.
• Zoho hosts the info@giovannimule.com mailbox.
• Calendly handles the booking if you choose “Book a call”; the booking page opens only when you pick it.
• ElevenLabs runs the voice call with Really, if you start one (see below).

They act as processors under data processing agreements. Some of them may process data outside the European Economic Area under the European Commission’s standard contractual clauses or an adequacy decision.

Voice calls with Really

The “Talk to my AI” and “Start a voice call” buttons start a voice call with an AI built on Really, made by Formule. It speaks with an AI copy of Giovanni’s voice, made with his consent; it is not Giovanni. Nothing happens until you press the button and allow your microphone. During the call your voice is streamed to ElevenLabs, which turns it into text and produces the AI’s voice; the text is answered by an AI model that ElevenLabs runs for us. The audio is not recorded.

A transcript of the call, and the details you choose to give (for example your name, your email, an idea, or an estate agent you think could use Really), are kept by ElevenLabs for 30 days. When the call ends with something to follow up, the transcript is emailed to Giovanni through Brevo. Giovanni or the Formule team only contacts you if you said yes on the call. Please only share another person’s contact details if they have agreed.

The WhatsApp links open WhatsApp, which Meta runs under its own privacy policy. Chatting with Really on WhatsApp is meant for estate agents, and those chats are handled by Formule.

Notes by email

If you ask for my notes by email, your email address is kept in Brevo, on a list used only for giovannimule.com. You confirm with a link in the first email (double opt-in), so nobody can sign you up without you. You then get a short email when I publish something new. Every email has a one-click unsubscribe, which takes you off the list. The legal basis is your consent.

How long it is kept

Messages are kept for as long as the conversation needs them, and deleted no later than 24 months after the last contact, or sooner if you ask.

Your rights

You can ask to see, correct or delete your data, to restrict or object to its use, or to receive a copy of it. You can withdraw your consent at any time by writing to info@giovannimule.com. If you think your data has been mishandled, you can complain to the data protection authority where you live or work.